Frequently Asked Questions
Everything you need to know about Natura's clean beauty products and services.
Are Natura products suitable for sensitive skin?
Yes, our products are formulated with hypoallergenic, plant-based ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product (even if opened) for a full refund or store credit.
Does Natura test on animals?
Absolutely not. Natura is 100% cruelty-free and Leaping Bunny certified. We do not test our finished products or ingredients on animals at any stage of development.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my natural skincare products?
To maintain the potency of our botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and tightly closing the lids after each use.