Returns & Exchanges
At Natura, we want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging to maintain our commitment to sustainable beauty.
Initiate Your Return
Log in to your account and select the order you wish to return, or visit our online portal to generate a prepaid shipping label.
Pack with Care
Securely pack the products in their original boxes and include the packing slip to ensure a smooth processing experience.
Ship It Back
Drop off your package at any authorized carrier location using the provided eco-friendly shipping label.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing